Accept and validate service requests
How accept and validate service requests are reshaped as AGI capability advances.
The bottom line
Roughly 80% of the work in Accept and validate service requests is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: Because this composite lacks seeded child occupations, the scalar is derived entirely from the APQC process name and city-government context lens. 'Accept and validate service requests' represents administrative information-processing work—such as intake, data verification, and routing—typically conducted via portals, phones, or email, placing it firmly in the digital band at a band-center value.
grounded in the economy graph · digital scalar 0.80 · digital
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Accept and validate service requests sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Accept and validate service requests inherits.
Where Accept and validate service requests sits
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How the work flows
Trigger: A resident, business, or internal stakeholder submits a request for government services through a digital portal, call center, or physical desk.
- Receive service request across intake channels
- Capture submitter identity and request details
- Verify required documentation and information completeness
- Screen for duplicate or conflicting requests
- Assign service category and priority level
- Route validated request to the target department
Outcome: The service request is verified for completeness, categorized by service type, and routed to the appropriate municipal department for fulfillment.