Accept and validate service requests

Trigger: A resident, business, or internal stakeholder submits a request for government services through a digital portal, call center, or physical desk.

1. Receive service request across intake channels
2. Capture submitter identity and request details
3. Verify required documentation and information completeness
4. Screen for duplicate or conflicting requests
5. Assign service category and priority level
6. Route validated request to the target department

Outcome: The service request is verified for completeness, categorized by service type, and routed to the appropriate municipal department for fulfillment.