Accept returns

Trigger: A customer presents a purchased item and a request for a refund or exchange, either in-store or through a digital return portal.

1. Receive the return request and merchandise
2. Verify purchase history and validate against the return policy
3. Inspect the condition of the returned merchandise
4. Process the financial credit, refund, or exchange
5. Provide a return receipt to the customer
6. Sort and route the item for restocking, liquidation, or disposal

Outcome: The customer receives a refund or replacement, and the returned merchandise is routed to the appropriate disposition channel.