Accept returns
How accept returns are reshaped as AGI capability advances.
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Accept returns sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Accept returns inherits.
The problems this exposes
Node-intrinsic problems read straight off the graph (exposesProblem) — the evergreen wedges a builder could take into this space.
Where Accept returns sits
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How the work flows
Trigger: A customer presents a purchased item and a request for a refund or exchange, either in-store or through a digital return portal.
- Receive the return request and merchandise
- Verify purchase history and validate against the return policy
- Inspect the condition of the returned merchandise
- Process the financial credit, refund, or exchange
- Provide a return receipt to the customer
- Sort and route the item for restocking, liquidation, or disposal
Outcome: The customer receives a refund or replacement, and the returned merchandise is routed to the appropriate disposition channel.