Processes

Acquire members to customer loyalty program

How acquire members to customer loyalty program are reshaped as AGI capability advances.

ProcessesAcquire members to customer loyalty program
Acquire members to customer loyalty program — illustrated

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How the work flows

Trigger: A customer interacts with a brand touchpoint and is presented with an invitation to join the loyalty program.

  1. Present loyalty program benefits and enrollment offer
  2. Capture customer personal information and consent
  3. Validate submitted customer data
  4. Generate and assign a unique loyalty identifier
  5. Activate the account in the customer database
  6. Issue welcome communication and program credentials

Outcome: The customer is registered in the database, assigned a unique loyalty identifier, and activated to track purchases and earn rewards.

Measured by

Enrollment Conversion RateCost Per Member AcquisitionEnrollment Cycle TimeProfile Completeness Rate