Assess performance against IT service and project value criteria

Trigger: A scheduled review period arrives or a project milestone concludes, prompting an evaluation of IT investments.

1. Establish expected value metrics and performance criteria for IT initiatives
2. Extract performance data from IT service platforms and project management logs
3. Compare actual IT service and project outcomes against established criteria
4. Identify deviations and gaps in expected value delivery
5. Formulate recommendations to address performance gaps
6. Distribute the value assessment report to IT leadership and business stakeholders

Outcome: IT service and project performance is fully assessed against value criteria, and actionable recommendations are documented.