Processes
Assign adjusters
How assign adjusters are reshaped as AGI capability advances.
ProcessesAssign adjusters
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Assign adjusters sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Assign adjusters inherits.
Where Assign adjusters sits
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How the work flows
Trigger: A new property or casualty claim is registered and flagged as requiring an investigation or physical damage assessment.
- Receive claim details and identify required adjuster qualifications
- Evaluate claim severity, loss type, and geographic location
- Assess availability and current workload of internal and external independent adjusters
- Match the claim requirements with adjuster expertise, licensing, and capacity
- Execute the assignment and update the claim record
- Transmit claim documentation and insured contact details to the selected adjuster
Outcome: A qualified adjuster is assigned to the claim and receives all necessary documentation to begin the investigation.
Measured by
Assignment Cycle TimeAdjuster Utilization RateAssignment AccuracyClaim Reassignment Rate