Processes
Authenticate customer instruction
How authenticate customer instruction are reshaped as AGI capability advances.
ProcessesAuthenticate customer instruction
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Authenticate customer instruction sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Authenticate customer instruction inherits.
Where Authenticate customer instruction sits
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How the work flows
Trigger: A customer submits a financial or administrative instruction through a banking channel.
- Receive customer instruction and provided credentials
- Match credentials to the corresponding customer profile
- Execute identity verification mechanisms such as biometrics, MFA, or signature comparison
- Verify customer authorization mandates and limits for the specific instruction
- Record the authentication result in the audit log
- Release the instruction for execution or issue a rejection notification
Outcome: The customer's identity and authority to execute the instruction are definitively verified and recorded.
Measured by
Authentication Success RateFalse Rejection RateAuthentication Cycle TimeCost Per Authentication