Processes
Close accounts
How close accounts are reshaped as AGI capability advances.
ProcessesClose accounts
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Close accounts sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Close accounts inherits.
Where Close accounts sits
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How the work flows
Trigger: A customer submits a formal request to terminate their account or an internal system flags the account for mandatory closure due to dormancy or policy violations.
- Receive and log account closure request or internal mandate
- Verify account holder identity and closure authorization
- Suspend active services, debit cards, and recurring transactions
- Calculate final account balance including pending interest and fees
- Disburse remaining funds or collect outstanding negative balances
- Update core banking system to reflect closed status
- Archive account records and issue final closure confirmation
Outcome: The account is permanently deactivated in the core banking system, final balances are settled, and a final confirmation is issued to the account holder.
Measured by
Closure Cycle TimeCost Per Account ClosurePending Closure BacklogClosure Error Rate