Processes

Collaborate demand with customers

How collaborate demand with customers are reshaped as AGI capability advances.

ProcessesCollaborate demand with customers
Collaborate demand with customers — illustrated

The bottom line

Roughly 85% of the work in Collaborate demand with customers is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.

Why: Because no child occupations are seeded, the scalar is derived from the process description and lens. Although the lens places this process within supply chain planning, the specific work described—estimating future demand, analyzing usage elasticity, and reaching out to customers—is purely analytical and communication-based knowledge work, placing it firmly in the digital band.

grounded in the economy graph · digital scalar 0.85 · digital

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How the work flows

Trigger: A scheduled demand planning cycle begins or a market shift prompts a review of future customer requirements.

  1. Identify key customer accounts for demand collaboration
  2. Gather historical usage data and baseline market assumptions
  3. Engage customers to capture upcoming promotions and buying behaviors
  4. Analyze customer input for demand elasticity and variability
  5. Reconcile customer insights with internal statistical forecasts
  6. Publish the updated collaborative demand plan

Outcome: A collaborative demand forecast is finalized that integrates direct customer insights, usage elasticity, and buying patterns.

Measured by

Forecast AccuracyForecast BiasCustomer Participation RateDemand Planning Cycle Time