Collaborate with customers
How collaborate with customers are reshaped as AGI capability advances.
The bottom line
Roughly 85% of the work in Collaborate with customers is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: With no child occupations seeded, the digital scalar is derived from the process name, description, and lens. The description highlights 'providing a collaborative meeting,' 'understanding scope,' and 'constructing solutions,' which are strictly cognitive, communication-centric knowledge tasks. Alongside the lens 'Manage service delivery resources,' this indicates information exchange and problem-solving rather than physical labor, placing it firmly in the digital band.
grounded in the economy graph · digital scalar 0.85 · digital
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How the work flows
Trigger: A customer expresses a complex need or requests a consultation requiring a tailored solution.
- Schedule and prepare for the collaborative working session
- Elicit and document the customer's specific needs, scope, and constraints
- Brainstorm and develop potential solution options collaboratively
- Refine the proposed solution based on real-time customer feedback
- Finalize and agree upon the solution design and next steps
Outcome: A jointly developed solution that meets the customer's needs and constraints is agreed upon and documented.