Collect IT customer requirements
How collect it customer requirements are reshaped as AGI capability advances.
The bottom line
Roughly 90% of the work in Collect IT customer requirements is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: With no child occupations seeded, this evaluation relies entirely on the process lens and description. The PCF lens 'Develop and manage IT customer relationships' firmly aligns with IT management priors (~0.90). The work itself—identifying IT gaps and analyzing expected business performance versus current outcomes—is purely information-based knowledge work executed via communication, documentation, and data analysis.
grounded in the economy graph · digital scalar 0.90 · digital
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How the work flows
Trigger: A business unit requests a new technological capability or an IT planning cycle identifies a gap in current business performance.
- Engage business stakeholders to define expected performance levels
- Evaluate current business outcomes against technological capabilities
- Identify existing or potential IT performance gaps
- Elicit specific functional and non-functional IT requirements
- Document and validate requirements with business sponsors
- Prioritize documented requirements for IT portfolio planning
Outcome: Clear, validated IT requirements are documented and prioritized to address the identified business performance gaps.