Collect IT customer requirements

Trigger: A business unit requests a new technological capability or an IT planning cycle identifies a gap in current business performance.

1. Engage business stakeholders to define expected performance levels
2. Evaluate current business outcomes against technological capabilities
3. Identify existing or potential IT performance gaps
4. Elicit specific functional and non-functional IT requirements
5. Document and validate requirements with business sponsors
6. Prioritize documented requirements for IT portfolio planning

Outcome: Clear, validated IT requirements are documented and prioritized to address the identified business performance gaps.