Communicate IT capabilities
How communicate it capabilities are reshaped as AGI capability advances.
The bottom line
Roughly 85% of the work in Communicate IT capabilities is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: Because there are no seeded child occupations, this process is evaluated based on its APQC lens ('Develop and manage IT customer relationships') and description ('Conveying the goals and objectives of the IT function'). The work consists entirely of information transfer, corporate communication, and strategic alignment across departments—activities inherently performed via digital channels, documentation, and presentations.
grounded in the economy graph · digital scalar 0.85 · digital
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How the work flows
Trigger: A new IT strategy, service catalog update, or major capability deployment is finalized and ready for organizational consumption.
- Determine target audiences and their specific information needs
- Translate technical IT strategies into business-centric capability messaging
- Develop communication materials such as presentations and intranet portals
- Deliver messaging through established internal channels and leadership briefings
- Collect feedback from business units to assess comprehension and alignment
Outcome: Staff and business departments possess a clear understanding of IT capabilities and how to utilize them to achieve their business objectives.