Processes

Communicate planning information to customer teams

How communicate planning information to customer teams are reshaped as AGI capability advances.

ProcessesCommunicate planning information to customer teams
Communicate planning information to customer teams — illustrated

The bottom line

Roughly 85% of the work in Communicate planning information to customer teams is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.

Why: Because no child occupations are seeded, the scalar is derived from the APQC lens ('Develop trade customer sales strategy') and the process description. 'Sending invitations and distributing information' is pure information-centric communication work. This requires digital tools like CRMs and email rather than physical labor, placing it firmly in the digital band.

grounded in the economy graph · digital scalar 0.85 · digital

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How the work flows

Trigger: An upcoming event, meeting, or planning cycle is finalized and ready to be announced.

  1. Identify the target customer teams and involved entities
  2. Compile event details, schedules, and preparatory materials
  3. Draft the invitations and informational communications
  4. Review and approve the messaging for accuracy and tone
  5. Distribute the communications via selected channels
  6. Track delivery receipts and initial responses

Outcome: Customer teams and involved entities receive all necessary invitations, schedules, and preparatory information.

Measured by

Communication Delivery RateResponse RateTime To Distribute