Processes

Conduct in-flight activities

How conduct in-flight activities are reshaped as AGI capability advances.

ProcessesConduct in-flight activities
Conduct in-flight activities — illustrated

The bottom line

Only about 15% of Conduct in-flight activities is information work today — the rest is physical, and moves slowly. The exposure is concentrated in the back office: the books, the paperwork, the scheduling, the marketing.

Why: With no seeded child occupations, the scalar is derived directly from the APQC process name 'Conduct in-flight activities' and the 'Scheduled Air Transportation' industry lens. The core value-producing work of this process—piloting aircraft, securing the cabin, and providing in-person passenger service—requires mandatory physical presence and hands-on interaction, placing it firmly in the physical band at a band-center value.

grounded in the economy graph · digital scalar 0.15 · physical

Business-as-Code

Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.

Conduct in-flight activities sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Conduct in-flight activities inherits.

Where Conduct in-flight activities sits

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How the work flows

Trigger: The aircraft doors are secured and the flight is cleared for departure.

  1. Perform safety demonstrations and secure the cabin for takeoff
  2. Execute food beverage and retail service operations
  3. Monitor the cabin environment and fulfill passenger requests
  4. Resolve in-flight medical operational or behavioral irregularities
  5. Prepare the cabin and passengers for descent and landing
  6. Complete post-arrival cabin sweeps and handover procedures

Outcome: The aircraft arrives at the destination gate and passengers disembark after receiving scheduled in-flight services.

Measured by

In-Flight Customer Satisfaction ScoreCabin Safety Incident RateAncillary Revenue Per PassengerService Completion Rate