Create and maintain IT support model
How create and maintain it support model are reshaped as AGI capability advances.
The bottom line
Roughly 90% of the work in Create and maintain IT support model is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: With no child occupations seeded, this scalar is derived entirely from the process name, description, and lens. Designing and maintaining an 'IT support model' and defining procedures for 'IT services and solutions' is purely information-based knowledge work, mapping directly to high-digital software and IT orchestration.
grounded in the economy graph · digital scalar 0.90 · digital
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How the work flows
Trigger: A new IT service is introduced, a major system update is deployed, or a scheduled review of existing support capabilities is initiated.
- Assess current IT service portfolio and user support requirements
- Define support tiers, escalation pathways, and resolution responsibilities
- Establish service level agreements and performance metrics
- Document standard operating procedures for incident and request handling
- Review the proposed model with IT leadership and business stakeholders
- Publish the approved support model and train service desk personnel
- Review support performance periodically to identify model refinements
Outcome: A fully documented IT support model detailing support tiers, service level agreements, and escalation procedures is approved and published.