Define IT service catalog
How define it service catalog are reshaped as AGI capability advances.
The bottom line
Roughly 90% of the work in Define IT service catalog is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: Without child occupation data, the scalar relies entirely on the LENS prior and description. The parent category 'Develop and manage IT business strategy' strongly points to high digital knowledge work (~0.90). The description—creating and designing an organized collection of IT services—is purely information synthesis, documentation, and strategic planning that takes place entirely on a computer.
grounded in the economy graph · digital scalar 0.90 · digital
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How the work flows
Trigger: The IT organization initiates a portfolio review or identifies a need to formalize and publish its available service offerings.
- Identify existing IT services and underlying support capabilities
- Categorize services into business-facing and technical portfolios
- Define service descriptions, SLAs, and approval workflows
- Review and validate catalog entries with business stakeholders
- Publish the IT service catalog to an accessible user portal
- Establish governance rules for ongoing catalog maintenance
Outcome: A comprehensive, categorized IT service catalog is published and accessible to business users and IT support teams.