Define IT service support portfolio

Trigger: A periodic IT strategy review or a shift in enterprise technology requirements initiates the evaluation of available support offerings.

1. Assess current IT support services and historical utilization
2. Gather emerging technical requirements from business units
3. Evaluate new support delivery models such as remote or cloud-based assistance
4. Define service tiers and standard service level agreements for each offering
5. Consolidate ongoing services and planned initiatives into a master portfolio
6. Obtain executive approval for the finalized IT support catalog

Outcome: A comprehensive portfolio of approved IT support services and planned initiatives is documented and aligned with business needs.