Define and communicate digital transformation strategy

Trigger: Executive leadership initiates a modernization mandate or market shifts necessitate new digital capabilities.

1. Evaluate existing operational and technological baselines.
2. Identify opportunities to integrate digital technologies into service delivery.
3. Draft the digital transformation roadmap and define specific objectives.
4. Develop targeted communication plans for different organizational segments.
5. Broadcast the strategy and secure stakeholder alignment.
6. Set schedules for continuous improvement and periodic review.

Outcome: A unified digital transformation strategy is formulated, communicated across all business segments, and established as the baseline for operational changes.