Define and deploy support service management process tools and methods

Trigger: An IT strategy update or identified gap in user support capabilities dictates the need for new service management protocols.

1. Assess current IT support capabilities and user requirements
2. Define the catalog of support services
3. Select the service management tools and platforms
4. Design the incident and request fulfillment workflows
5. Configure and test the selected support tools
6. Train support staff on the new systems
7. Deploy the tools and publish the updated support methods

Outcome: Standardized support workflows and tools are fully configured, deployed, and actively assisting end-users.