Define and implement IT service management

Trigger: An organizational mandate or operational need arises to establish, standardize, or upgrade the delivery and support of IT services.

1. Assess current IT service delivery capabilities and identify operational gaps
2. Design the IT service catalog and management framework
3. Establish service level agreements and support tiers
4. Configure service management tools and incident workflows
5. Train IT personnel on service management protocols
6. Deploy the service management framework across the organization
7. Monitor service metrics to refine delivery processes

Outcome: A standardized IT service management framework is fully deployed, actively governing the design, delivery, and support of all organizational IT services.