Define future IT services
How define future it services are reshaped as AGI capability advances.
The bottom line
Roughly 85% of the work in Define future IT services is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: With no child occupations seeded, this score derives from the PCF lens 'Develop and manage IT customer relationships' and the process description. Gathering information about processes, resource requirements, and defining future IT demand are pure knowledge-work activities reliant on data analysis and strategic documentation, placing this firmly in the digital band.
grounded in the economy graph · digital scalar 0.85 · digital
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How the work flows
Trigger: A strategic business planning cycle or planned growth initiative requires an assessment of upcoming enterprise technology needs.
- Review strategic business goals and growth initiatives
- Gather technology requirements for future business processes
- Forecast expected capacity and demand for IT services
- Determine required IT resources and infrastructure upgrades
- Draft future IT service definitions and structural changes
- Validate IT service plans with executive stakeholders
Outcome: A formalized future IT service definition and demand forecast is established, detailing required resources and structural changes.