The bottom line
Roughly 75% of the work in Define issue is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: With no seeded child occupations, this score is derived from the PCF lens 'Service products after sales' and the process description. The core activity involves a warranty team evaluating claim codes and scheduling field service; because this is fundamentally information processing, diagnostic review, and orchestration rather than hands-on physical repair, the process is predominantly digital.
grounded in the economy graph · digital scalar 0.75 · digital
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How the work flows
Trigger: A customer or dealer submits an initial warranty claim or reports a product defect.
- Receive the initial claim and issue description
- Review the reported issue against warranty coverage codes
- Determine if additional diagnostic details are required
- Schedule field service to inspect the product if necessary
- Collect supporting diagnostic evidence from the field
- Finalize the formal issue definition for claim adjudication
Outcome: The warranty issue is clearly defined, categorized by coverage codes, and substantiated with required evidence.