Define post launch support model
How define post launch support model are reshaped as AGI capability advances.
The bottom line
Roughly 85% of the work in Define post launch support model is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: With no child occupations seeded, the scalar is derived entirely from the APQC description and category lens. The process of defining Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) within the 'Generate and define new product/service ideas' category is purely analytical knowledge work. It involves drafting documents, strategic planning, and setting metrics, which are firmly within the digital band.
grounded in the economy graph · digital scalar 0.85 · digital
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How the work flows
Trigger: The approval of a new product or service design nearing its commercial launch date triggers the need for a formal support framework.
- Identify customer support requirements for the upcoming launch
- Draft Service Level Agreements (SLAs) for response and resolution times
- Define Key Performance Indicators (KPIs) for support quality and efficiency
- Establish support tiers and escalation workflows
- Determine resource allocation and tooling requirements
- Approve and publish the finalized support model
Outcome: A fully documented post-launch support model with defined SLAs, KPIs, and escalation paths is approved and ready for execution.