Processes
Deliver Products and Services
How deliver products and services are reshaped as AGI capability advances.
ProcessesDeliver Products and Services
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Deliver Products and Services sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Deliver Products and Services inherits.
Where Deliver Products and Services sits
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How the work flows
Trigger: A customer binds a new insurance policy, renews an existing one, or submits a claim for a covered loss.
- Issue the policy documents and onboard the policyholder
- Execute premium billing, invoicing, and payment collection
- Process policy endorsements, coverage modifications, and cancellations
- Intake, investigate, and adjudicate reported claims
- Disburse claim settlement payments and pursue subrogation recovery
- Resolve ongoing customer service inquiries and account requests
Outcome: The policy is actively maintained, premiums are collected, and filed claims are fully resolved according to the contract terms.
Measured by
Policy Issuance Cycle TimeClaim Settlement Cycle TimeCost Per Claim HandledCustomer Retention Rate