Design customer experience workflows
How design customer experience workflows are reshaped as AGI capability advances.
The bottom line
Roughly 85% of the work in Design customer experience workflows is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: Because no child occupations are seeded for this composite, the scalar is derived from the process name and industry lens. 'Design customer experience workflows' within the Property and Casualty Insurance industry designates pure knowledge work. Designing workflows consists of analyzing information, mapping journeys, and configuring systems at a desk, which strongly supports a high digital scalar.
grounded in the economy graph · digital scalar 0.85 · digital
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Design customer experience workflows sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Design customer experience workflows inherits.
Where Design customer experience workflows sits
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How the work flows
Trigger: Identification of customer friction points, a new digital channel launch, or a regulatory change prompts the need to update or create policyholder interaction journeys.
- Identify target policyholder journeys and interaction channels
- Analyze current-state performance and customer friction points
- Gather requirements from business stakeholders and policyholder feedback
- Map future-state workflows and automated touchpoints
- Validate workflow designs through prototyping and stakeholder review
- Finalize documentation and transition to implementation teams
Outcome: Documented and validated omnichannel customer workflows are approved and handed off to technical teams for implementation.