Determine IT performance indicators

Trigger: The annual IT strategic planning cycle or a leadership mandate to align technology operations with enterprise goals initiates the evaluation.

1. Review organizational and IT strategic objectives
2. Identify candidate metrics across cost, maintenance, and reliability
3. Select critical IT key performance indicators
4. Establish baseline measurements and target thresholds
5. Define data collection and reporting mechanisms
6. Distribute the finalized KPI framework to stakeholders

Outcome: A formalized set of IT performance indicators is established and documented, complete with baseline measurements and target thresholds.