Determine IT performance measures
How determine it performance measures are reshaped as AGI capability advances.
The bottom line
Roughly 90% of the work in Determine IT performance measures is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: With no child occupations seeded, the scalar is derived from the process name and description ('Determining measures for evaluating the performance of IT services' and 'Establish key performance indicators') and its PCF top-level category ('Develop and manage IT business strategy'). This work is purely information processing, strategy development, and data analysis, placing it firmly in the digital band.
grounded in the economy graph · digital scalar 0.90 · digital
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How the work flows
Trigger: An IT governance review cycle begins or a new IT service is deployed requiring performance evaluation.
- Review current IT strategy and service portfolio
- Identify critical success factors for IT operations
- Draft specific performance metrics and KPIs
- Formulate the IT services performance index
- Validate proposed measures with business stakeholders
- Publish the finalized IT performance measurement framework
Outcome: A finalized set of IT key performance indicators and an IT services performance index are approved and implemented for tracking.