Processes

Determine eligibility

How determine eligibility are reshaped as AGI capability advances.

ProcessesDetermine eligibility
Determine eligibility — illustrated

The bottom line

Roughly 90% of the work in Determine eligibility is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.

Why: Because there are no seeded child occupations for this composite, the scalar relies on the process name ('Determine eligibility') and its anchored industry ('Direct Health and Medical Insurance Carriers'). Verifying insurance eligibility is a pure information-processing task that requires cross-referencing member data against policy rules in a database, making it highly digital work well-suited for automation or desk-bound knowledge workers.

grounded in the economy graph · digital scalar 0.90 · digital

Business-as-Code

Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.

Determine eligibility sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Determine eligibility inherits.

Where Determine eligibility sits

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How the work flows

Trigger: An applicant submits a coverage application or a provider submits a verification inquiry.

  1. Receive the enrollment application or verification request.
  2. Extract demographic, employment, and qualifying life event data.
  3. Validate applicant identity and residency credentials.
  4. Query external government or employer databases for coverage prerequisites.
  5. Determine qualification for specific health plans or subsidies.
  6. Record the eligibility status in the member management system.
  7. Transmit the formal eligibility decision to the applicant or provider.

Outcome: The individual's coverage eligibility is definitively established, recorded in the administrative system, and communicated to the requestor.

Measured by

Determination Cycle TimeAutomated Verification RateEligibility Error RateCost Per Verification