Develop IT support service sourcing strategy
How develop it support service sourcing strategy are reshaped as AGI capability advances.
The bottom line
Roughly 85% of the work in Develop IT support service sourcing strategy is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: With no child occupations seeded, this scalar is derived from the process lens ('Create and manage support services/solutions') and the description. 'Developing a strategy for sourcing resources' and establishing online or e-mail IT support channels is purely analytical, desk-based knowledge work, placing it firmly in the digital band.
grounded in the economy graph · digital scalar 0.85 · digital
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How the work flows
Trigger: An organizational change, capacity shortfall, or scheduled review cycle initiates the need to design or update the IT support sourcing model.
- Assess current IT support demand and historical ticket volumes
- Identify required support channels like e-mail, live chat, and ticketing systems
- Evaluate in-house, outsourced, and hybrid resourcing models
- Define vendor selection criteria and service level expectations
- Document the comprehensive IT support sourcing strategy
- Present the strategy to executive leadership for funding and approval
Outcome: A comprehensive IT support sourcing strategy is documented and approved, specifying support channels, resource models, and potential vendor partnerships.