Develop measures

Trigger: A strategic requirement or operational need arises to quantify the performance and impact of knowledge management approaches.

1. Identify knowledge management areas requiring quantitative or qualitative measurement
2. Choose applicable scales and standard units of measure
3. Establish relevant internal and external benchmarks for comparison
4. Determine required precision levels and acceptable error rates for data collection
5. Document the proposed metrics framework
6. Finalize and publish the approved measurement criteria

Outcome: A finalized set of knowledge management metrics, complete with designated scales, benchmarks, and precision targets, is approved for deployment.