Develop shared services strategy

Trigger: An organizational mandate to improve operational efficiency or reduce costs prompts an evaluation of internal support functions.

1. Analyze current support function costs and performance across business units
2. Establish parameters and criteria for shared services inclusion
3. Identify and evaluate candidate service areas for consolidation
4. Design the target shared services operating model and governance
5. Develop a transition roadmap and business case
6. Secure executive approval for the finalized strategy

Outcome: A comprehensive shared services strategy, including selected functions and an operating model, is approved and ready for execution.