Enable service delivery resources
How enable service delivery resources are reshaped as AGI capability advances.
The bottom line
About 65% of the work in Enable service delivery resources is information-shaped and increasingly AI-deliverable, with the rest a hybrid of judgment and hands-on work. The automation frontier runs straight through the middle of this role.
Why: With no seeded child occupations, the scalar is derived from the process description and lens. The core activities—developing training plans, creating technical materials, scheduling, and evaluating—are heavily digital knowledge tasks, while 'performing' the training introduces an interactive, potentially in-person human component. This maps to the upper end of the hybrid band, typical for human capital development and training functions.
grounded in the economy graph · digital scalar 0.65 · hybrid
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How the work flows
Trigger: A new product launches, service personnel are onboarded, or a performance gap necessitates updated training.
- Assess service delivery requirements and skills gaps
- Develop a service delivery training plan
- Create operational and technical training materials
- Schedule and coordinate training sessions
- Deliver training to service resources
- Evaluate resource competency and training effectiveness
Outcome: Service personnel are fully trained, assessed, and equipped to independently deliver services to customers.