Establish IT service management strategy and goals

Trigger: The organization initiates a strategic planning cycle or undergoes a major shift in business objectives requiring updated IT alignment.

1. Assess current IT service capabilities and operational maturity
2. Gather business objectives and identify future IT service requirements
3. Perform gap analysis between existing IT services and the target state
4. Formulate the IT service management strategy and define actionable goals
5. Draft an implementation roadmap and resource allocation plan
6. Secure executive approval and communicate the strategy to stakeholders

Outcome: A formalized IT service management strategy with defined goals, performance targets, and an implementation roadmap is approved and published.