Establish IT service management strategy and goals
How establish it service management strategy and goals are reshaped as AGI capability advances.
The bottom line
Roughly 90% of the work in Establish IT service management strategy and goals is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: With no child occupations seeded for this composite, the scalar is derived directly from the process name and description. 'Establish IT service management strategy and goals' focuses on implementing strategy, designing processes, and managing organizational IT use. This aligns perfectly with the 'Manage Information Technology' lens prior, as the value-producing work consists entirely of knowledge-based strategy, planning, and documentation.
grounded in the economy graph · digital scalar 0.90 · digital
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Establish IT service management strategy and goals sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Establish IT service management strategy and goals inherits.
Where Establish IT service management strategy and goals sits
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How the work flows
Trigger: Executive leadership initiates an annual enterprise planning cycle or identifies a critical gap in current IT service capabilities.
- Review current IT service capabilities and performance baselines
- Gather requirements from enterprise business stakeholders
- Define target IT service management maturity levels
- Develop strategic goals for IT processes, people, and technology
- Establish performance metrics for future IT service delivery
- Finalize and secure approval for the ITSM strategy
Outcome: An approved IT service management strategy and roadmap are established, providing clear goals for technology, processes, and personnel.