Establish baseline metrics

Trigger: A strategic planning cycle begins or a new business process is implemented requiring performance tracking.

1. Review organizational goals for the target function or process
2. Identify specific KPIs required to assess performance
3. Gather historical or initial operational data
4. Calculate current performance levels to set the baseline
5. Validate baselines and targets with business stakeholders
6. Publish the approved metrics to reporting dashboards

Outcome: Standardized baseline metrics and KPIs are documented, approved, and integrated into performance tracking systems.