Processes
Gather required customer data and documents
How gather required customer data and documents are reshaped as AGI capability advances.
ProcessesGather required customer data and documents
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Gather required customer data and documents sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Gather required customer data and documents inherits.
Where Gather required customer data and documents sits
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How the work flows
Trigger: A customer applies for a financial product or an existing profile triggers a compliance refresh.
- Determine required documentation based on product and regulatory requirements
- Send document requests and data collection forms to the customer
- Ingest submitted documents and data through secure channels
- Validate submissions for completeness, legibility, and authenticity
- Request missing or corrected information from the customer
- Index and store the complete document package in the core system
Outcome: A complete, verified package of customer data and documentation is compiled and staged for downstream processing.
Measured by
Document Collection Cycle TimeFirst-Pass Completeness RateException Resolution TimeCustomer Abandonment Rate