Processes
Handle complaints
How handle complaints are reshaped as AGI capability advances.
ProcessesHandle complaints
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Handle complaints sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Handle complaints inherits.
Where Handle complaints sits
Part of
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How the work flows
Trigger: A customer submits a grievance regarding a retail product, service, or store experience.
- Receive and log the complaint details
- Categorize the issue and assign priority
- Investigate the product or service failure
- Formulate a resolution or compensation offer
- Communicate the outcome to the customer
- Close the ticket and record data for root cause analysis
Outcome: The issue is resolved, the customer is notified of the outcome, and the resolution details are logged for quality tracking.
Measured by
Time To ResolutionFirst Contact Resolution RateCustomer Satisfaction ScoreComplaint Escalation Rate