Processes
Identify and manage customer faults
How identify and manage customer faults are reshaped as AGI capability advances.
ProcessesIdentify and manage customer faults
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Identify and manage customer faults sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Identify and manage customer faults inherits.
Where Identify and manage customer faults sits
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How the work flows
Trigger: A customer reports a power outage or equipment fault, or automated grid sensors detect a service anomaly.
- Receive and log fault report or automated alert
- Triage fault based on safety and service impact
- Dispatch field crews or initiate remote diagnostics
- Isolate fault on the distribution network
- Execute repairs and restore power
- Verify restoration and close incident record
Outcome: The fault is repaired, power or service is restored to the customer, and the incident is documented and closed.
Measured by
System Average Interruption Duration IndexCustomer Average Interruption Duration IndexTime To DispatchFirst-Time Fix Rate