Processes

Implement and enforce change control procedures

How implement and enforce change control procedures are reshaped as AGI capability advances.

ProcessesImplement and enforce change control procedures
Implement and enforce change control procedures — illustrated

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How the work flows

Trigger: A project team, system administrator, or automated alert submits a formal request to alter an IT service or infrastructure component.

  1. Log and categorize the incoming request for change
  2. Evaluate the technical impact, business risk, and required resources
  3. Convene the Change Advisory Board to review and authorize the request
  4. Schedule the deployment within an approved maintenance window
  5. Execute the change and monitor for service degradation
  6. Trigger rollback procedures if the deployment fails
  7. Perform a post-implementation review and update configuration records

Outcome: The requested IT change is successfully deployed, validated in the live environment, and formally closed in the service management system.

Measured by

Change Success RateEmergency Change RatioIncidents Caused By ChangesChange Implementation Cycle Time