Inform customers
How inform customers are reshaped as AGI capability advances.
The bottom line
Roughly 85% of the work in Inform customers is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: With no seeded child occupations available, the scalar is derived from the process name ('Inform customers') and its industry context (Property and Casualty Insurance). In an insurance setting, informing customers consists entirely of information transfer—such as policy updates, billing notices, and claims communication via digital or telephonic channels—placing this work firmly in the digital band.
grounded in the economy graph · digital scalar 0.85 · digital
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Inform customers sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Inform customers inherits.
Where Inform customers sits
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How the work flows
Trigger: A policy milestone, billing event, or claim update dictates the need to notify a policyholder.
- Identify the event requiring customer notification
- Retrieve customer contact preferences and details
- Generate the communication from standardized templates
- Transmit the message via the preferred channel
- Log the communication event in the customer record
- Track delivery status and resolve transmission failures
Outcome: The policyholder receives accurate and timely information, with the interaction logged in the core system.