Maintain IT customer contracts
How maintain it customer contracts are reshaped as AGI capability advances.
The bottom line
Roughly 85% of the work in Maintain IT customer contracts is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: With no child occupations seeded, this scalar is derived from the PCF lens 'Develop and manage IT customer relationships' and the process description. The core tasks heavily involve knowledge work like 'maintaining and documenting' contracts and utilizing 'communication channels like phone, email', placing the work firmly in the digital band. The mention of providing hardware solutions via 'on-site services' introduces a minor physical component, keeping the score just below a pure 1.0.
grounded in the economy graph · digital scalar 0.85 · digital
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How the work flows
Trigger: An IT service agreement is initiated, an existing contract nears expiration, or a modification request is received.
- Receive IT service contract initiation or modification request
- Draft or update service commitment documentation
- Define covered hardware and software solutions
- Specify approved support communication channels
- Secure stakeholder sign-off on service commitments
- Publish active contract details to the service catalog
- Archive expired or superseded IT contracts
Outcome: The IT customer contract is fully documented, securely archived, and actively tracked within the service management system.