Processes

Manage IT user directory

How manage it user directory are reshaped as AGI capability advances.

ProcessesManage IT user directory
Manage IT user directory — illustrated

The bottom line

Roughly 95% of the work in Manage IT user directory is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.

Why: The process 'Manage IT user directory' involves configuring user profiles and access permissions within an IT network. As indicated by its name, description, and the lens 'Develop and manage IT resilience and risk', the work consists entirely of software-based information transformation and access management, making it highly digital.

grounded in the economy graph · digital scalar 0.95 · digital

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How the work flows

Trigger: A personnel change event such as a new hire, role transfer, or termination initiates a request to update network identity and access records.

  1. Receive user identity creation, modification, or revocation request
  2. Verify user attributes against authoritative HR records
  3. Update the central identity directory profile
  4. Assign or revoke group memberships and application entitlements
  5. Propagate directory changes to connected IT systems and domains
  6. Log directory modifications for security and compliance audits

Outcome: The central directory accurately reflects the user's active status and enforces appropriate role-based access rights across the IT environment.

Measured by

Provisioning Cycle TimeUnauthorized Access Incident RateOrphaned Account CountDirectory Synchronization Failure Rate