Manage IT user requests

Trigger: An IT user submits a request for a new service, system access, or technical support through a help desk or ticketing portal.

1. Receive and log the incoming user request
2. Categorize and prioritize the request based on urgency and business impact
3. Assign and route the request to the appropriate IT personnel or automated workflow
4. Execute the required tasks to fulfill the request
5. Verify successful resolution with the IT user
6. Close the ticket and gather user satisfaction feedback

Outcome: The requested IT service is fulfilled, the user's need is resolved, and performance feedback is collected.