Manage Information Technology (IT)

Trigger: Business strategy updates, requests for new technology capabilities, or the continuous need to support digital operations initiate the IT management lifecycle.

1. Align IT strategy with enterprise business goals (e.g., Develop and manage IT business strategy)
2. Assess and manage technology resilience, security, and enterprise risk
3. Design and develop technology services and solutions to meet organizational needs
4. Deploy and integrate new IT services into the existing enterprise architecture
5. Operate and maintain technology infrastructure and end-user helpdesks (e.g., Create and manage support services/solutions)

Outcome: An aligned, secure, and resilient technology ecosystem continuously supports business operations and delivers strategic value.