The bottom line
Roughly 80% of the work in Manage cases is information-shaped — already within reach of AI delivery. The question here is not whether it shifts, but which tasks go first and who staffs the residual.
Why: With no child occupations seeded, the scalar is derived from the process name ('Manage cases') and its industry anchor ('Executive, Legislative, and Other General Government Support'). Managing cases in a government context is fundamentally an information-processing and coordination task—involving heavy documentation, file tracking, and administrative communication—pushing the focus firmly into the digital band.
grounded in the economy graph · digital scalar 0.80 · digital
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Manage cases sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Manage cases inherits.
Where Manage cases sits
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How the work flows
Trigger: A constituent, agency, or employee submits a formal inquiry, grievance, application, or incident report requiring municipal intervention.
- Log the initial case submission
- Triage and assign to the appropriate caseworker
- Gather documentation and evidence
- Review findings against municipal policies
- Determine and execute a resolution
- Notify stakeholders and close the case file
Outcome: The case is investigated, a resolution is enacted, and the case file is formally closed with the initiating party notified.