Processes
Manage claims
How manage claims are reshaped as AGI capability advances.
ProcessesManage claims
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Manage claims sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Manage claims inherits.
Where Manage claims sits
Part of
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How the work flows
Trigger: A customer or logistics partner submits a formal claim regarding downstream product quality, delivery volume, pricing, or demurrage.
- Receive and log the incoming claim and associated incident data
- Collect supporting documentation including bills of lading, surveyor reports, and certificates of analysis
- Investigate the discrepancy against dispatch records, meter tickets, and contract terms
- Validate the claim and calculate the appropriate financial settlement
- Issue credit memos, debit notes, or authorize settlement payments
- Close the claim and route root-cause data to quality or logistics teams
Outcome: The claim is investigated and resolved, resulting in an approved financial settlement or formal rejection, and root causes are logged for operational improvement.
Measured by
Claim Resolution Cycle TimeClaim Validity RateCost Of Claims SettledDemurrage Settlement Cycle Time