Manage customer arrivals
How manage customer arrivals are reshaped as AGI capability advances.
The bottom line
About 40% of the work in Manage customer arrivals is information-shaped and increasingly AI-deliverable, with the rest a hybrid of judgment and hands-on work. The automation frontier runs straight through the middle of this role.
Why: Because there are no child occupations seeded, the scalar is derived from the process name and description. The work requires significant physical presence to 'meet and assist incoming passengers' and manage 'provision of amenities' in arrival lounges, while concurrently 'handling passenger information' via IT systems. This blend of on-the-ground customer service and data coordination places the process in the lower-hybrid band.
grounded in the economy graph · digital scalar 0.40 · hybrid
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Manage customer arrivals sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Manage customer arrivals inherits.
Where Manage customer arrivals sits
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How the work flows
Trigger: An aircraft arrives at the destination gate and passengers begin to disembark.
- Disembark passengers from the arriving aircraft
- Provide meet-and-assist services and directional information
- Facilitate passenger flow through security, customs, and immigration checkpoints
- Manage access and deliver amenities at customer loyalty arrival lounges
- Coordinate special service requests for arriving passengers
- Direct passengers to baggage claim and terminal exits
Outcome: Passengers successfully navigate arrival procedures, utilize applicable lounges or services, and exit the terminal.