Manage customer departures
How manage customer departures are reshaped as AGI capability advances.
The bottom line
About 45% of the work in Manage customer departures is information-shaped and increasingly AI-deliverable, with the rest a hybrid of judgment and hands-on work. The automation frontier runs straight through the middle of this role.
Why: With no child occupations seeded, this score relies on the process description and industry context. Managing customer departures in air transportation blends digital orchestration (managing check-in systems and overbooked flights) with unavoidable physical presence and interaction (security processing, passenger boarding, and handling customer special needs), making it a physical-leaning hybrid process.
grounded in the economy graph · digital scalar 0.45 · hybrid
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Manage customer departures sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Manage customer departures inherits.
Where Manage customer departures sits
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How the work flows
Trigger: A passenger initiates the check-in process, either online or at the airport terminal, for a scheduled flight.
- Process passenger check-in and issue boarding passes
- Receive and route checked baggage
- Verify passenger identity and facilitate security screening
- Manage pre-departure gate services and lounge access
- Resolve overbooking and accommodate special passenger needs
- Execute passenger boarding and reconcile the final manifest
Outcome: The passenger is securely boarded, the flight manifest is finalized, and the aircraft is ready for pushback.