Manage employee inquiry process

Trigger: An employee submits a question, grievance, or request for clarification through a formal communication channel.

1. Receive and log the employee inquiry
2. Route the inquiry to the appropriate personnel or subject matter expert
3. Gather necessary policy documentation and context
4. Communicate with the employee to clarify details and expectations
5. Formulate a definitive resolution or informational response
6. Document the outcome and close the active case

Outcome: The inquiry is addressed and resolved, with the final response and any related actions formally documented in the employee relations system.