Manage receipt and route of transactions

Trigger: A policyholder, broker, or provider submits a transaction, such as a claim, payment, or application, through a digital portal, EDI, or mail.

1. Receive incoming transaction documents or data feeds
2. Extract data using automated capture or manual entry
3. Classify transaction type and urgency
4. Verify submitter details against policy records
5. Route transaction to the appropriate processing queue

Outcome: The transaction is captured, classified, and successfully routed to the correct downstream system or departmental queue.