Manage returns
How manage returns are reshaped as AGI capability advances.
The bottom line
About 50% of the work in Manage returns is information-shaped and increasingly AI-deliverable, with the rest a hybrid of judgment and hands-on work. The automation frontier runs straight through the middle of this role.
Why: With no child occupations seeded, this scalar is derived from the process name and its automotive industry context. Managing returns for physical goods mixes digital administrative tasks (processing RMAs, issuing credits, updating inventory systems) with physical logistics (receiving, inspecting, and restocking heavy auto parts or vehicles), landing it squarely in the center of the hybrid band.
grounded in the economy graph · digital scalar 0.50 · hybrid
Business-as-Code
Read as an executable program — the work decomposed into Code, Generative, Agentic, and Human.
Manage returns sits inside a larger value-flow — 1 parent structure it composes into. The hierarchy is grounding, not the story: it tells you which aggregate exposure Manage returns inherits.
Where Manage returns sits
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How the work flows
Trigger: A customer or dealership submits a request to return a vehicle, part, core, or accessory.
- Receive and log return authorization request
- Verify warranty coverage and return policy eligibility
- Receive and physically inspect the returned item
- Determine disposition such as restock, refurbish, core return, or scrap
- Process financial credit, refund, or issue replacement
- Update inventory and accounting records
Outcome: The returned item is physically inspected, dispositioned to its proper channel, and the returning party receives the applicable credit or replacement.